Personal data processing
Last updated: March 30, 2026. This notice explains which personal data we collect, how we use it, and what options you have regarding its processing within the portal and Matter24 services.
Matter24 is responsible for the processing of personal data collected through this portal in order to handle quote requests, manage accounts, process payments, coordinate production, and follow up on orders. If you need clarification or want to exercise your rights related to your data, you may contact us through the official channels published on the site.
We may collect identification and contact data, account access information, delivery or billing addresses, quote and order history, technical files, project notes, payment records, receipts, messages sent to support, and technical usage data required for portal security and operation.
We use personal data to review files and technical feasibility, prepare quotes, communicate changes, enable payments, issue receipts, manufacture products, coordinate deliveries or pickups, answer support requests, and maintain the operational integrity of the system. We will not use your files or data for purposes unrelated to the service without a legal basis or applicable consent.
Processing takes place because it is necessary to manage the pre-contractual or contractual relationship with you, comply with legal obligations, and protect legitimate operational interests such as fraud prevention, traceability, and support. Your data may be shared with payment, courier, hosting, storage, or communication providers that support Matter24 under confidentiality and security obligations. We will retain the information for as long as needed to deliver the service, resolve follow-up matters, and comply with legal retention periods.
You may request access, rectification, update, cancellation, or objection regarding your data, and you may revoke consent where applicable when there is no legal obligation to retain certain information. The portal may use cookies or similar technologies for session handling, security, language, performance, and basic analytics. Matter24 applies reasonable administrative and technical security measures, although no digital transmission or storage can guarantee absolute invulnerability.
Matter24 may update this notice when operations, services, providers, or applicable regulations change. The current version will remain available on this page together with its update date. If you continue using the portal after a relevant update, we will understand that you acknowledge the new version to the extent permitted by law.
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